We’ve found an issue specific to select Android mobile devices. You won’t be able to stream in HD or download content as these devices can't meet our content security requirements, however you can still stream SD Neon content.

Devices known to be affected by this issue are listed below; however, this may not cover all affected devices, so if your device is not listed here but you still receive this error message, it is still the same issue unfortunately.  Apologies for the inconvenience. 

Samsung:   

• S5, S4 Mini, S3  
• Grand Prime, Core Prime  
• J3 Pro, J2 Prime, J2, J1 (2016), J1 
• Ace  A3,   Ace 4 Lite  
• Xcover 3  
• Tab3 VE 7.0, Tab3 7.0, Tab3 Lite 7.0, Tab3 8.0, Tab A 7.0  
• Note 10.1  
• Nexus 10  

Huawei:   

• P30 Pro, P30  P20 Pro, P20  P10 Plus, P10, P10 Lite  
• P9 Plus, P9, P9 Lite  
• P8  
• G8  
• Y7  
• Y6 Elite, Y6  
• GT3  
• Y5III  
• Honor 5X  
• Mediapad T1, MediaPad  
• Nova Lite   

Vodafone:   

• Smart N8  
• Smart V8  
• Smart E8  
• Smart Platinum 7  
• Smart Prime 6  
• Smart Turbo 7  
• Smart Ultra 7 , Smart Ultra 6   

Nokia:   

• Nokia 3  
• Nokia 2    

OnePlus:   

• OnePlus8, OnePlus 8 Pro  
• OnePlus7, OnePlus 7T  
• OnePlus 6, OnePlus 6T  
• OnePlus 5T, OnePlus 5  
• OnePlus 3T  
• OnePlus 2  
• OnePlus