Sorry, downloads are not supported on this device Print

Sad face, we’ve found an issue specific to select Android mobile devices. You won’t be able to stream in HD or download content as these devices can't meet our content security requirements, however you can still stream SD Neon content.

Commonly known devices affected by this issue are listed below, however this may not cover all affected devices so if your device is not listed here but you still receive this error message, it is still the same issue unfortunately.

Apologies for the inconvenience.

Samsung:

  • S5, S4 Mini, S3
  • Grand Prime, Core Prime
  • J3 Pro, J2 Prime, J2, J1 (2016), J1 Ace
  • A3, 
  • Ace 4 Lite
  • Xcover 3
  • Tab3 VE 7.0, Tab3 7.0, Tab3 Lite 7.0, Tab3 8.0, 
  • Tab A 7.0
  • Note 10.1
  • Nexus 10

Huawei:

  • P30 Pro, P30
  • P20 Pro, P20
  • P10 Plus, P10, P10 Lite
  • P9 Plus, P9, P9 Lite
  • P8
  • G8
  • Y7
  • Y6 Elite, Y6
  • GT3
  • Y5III
  • Honor 5X
  • Mediapad T1, MediaPad
  • Nova Lite

Vodafone:

  • Smart N8
  • Smart V8
  • Smart E8
  • Smart Platinum 7
  • Smart Prime 6
  • Smart Turbo 7
  • Smart Ultra 7 , Smart Ultra 6

Nokia:

  • Nokia 3
  • Nokia 2 

OnePlus:

  • OnePlus 5T, OnePlus 5
  • OnePlus 3T
  • OnePlus 2
  • OnePlus

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