Logo
| Help Centre
Home Solutions
New support ticket
Check ticket status

My Account

Billing 9
  • How to see my plan and billing date?
  • How do I change my credit card details?
  • What to do when your subscription is suspended
  • What kind of credit cards do you accept?
  • I've resumed my subscription, but I can't watch anything
See all 9 articles
Change Plan 4
  • How do I resume my Neon subscription?
  • How do I cancel my Neon subscription?
  • How do I add an Annual Plan?
  • How do I change my plan?
Device Management 6
  • Why do I receive a message saying my device limit has been reached?
  • How many devices can I have registered on my Neon account?
  • How do I manage my devices?
  • Can different members of my household watch more than one show at the same time?
  • How many devices can I register with Neon?
See all 6 articles
Parental Controls 4
  • Classifications on Neon
  • What is the Kids' profile?
  • Setting up your Parental Controls
  • What is the Kids Area in Neon?
Account Details 6
  • What's my username?
  • Why do I need a PIN and what is it?
  • How do I update my email address?
  • How do I reset my password?
  • How do I manage my notifications on Neon?
See all 6 articles
Profiles 2
  • How to change the user profile on Apple TV
  • How to delete profiles?
Direct Carrier Billing (DCB) 1
  • I'm a Spark customer and forgot to cancel my account on time
Pricing and Packaging 5
  • Why can't I sign up?
  • What does Neon offer to Customers
  • Pizza Hut Promotion – Terms & Conditions
  • Price Changes on Neon from 1 April 2025
  • Ads on Neon

Devices & Apps

Getting started 18
  • How to watch Neon on your Samsung Smart TV
  • How to watch Neon on your Sony Android TV
  • How do I watch Neon using my PlayStation®?
  • How to watch Neon on your Panasonic Smart TV
  • How do I update Neon on my Samsung Smart TV?
See all 18 articles
Supported Devices 5
  • What devices can I watch Neon on?
  • Are there any restrictions for Download to Go?
  • What Apple devices does Neon support?
  • What Android devices does Neon support?
  • NEON app is no longer supported on these TV models

Movie Rentals

Getting Started 14
  • Do I need an active Neon subscription to rent movies?
  • How much do movies cost to rent?
  • How long do I have to watch my Movie Rental?
  • Can I download movie rentals?
  • How do I stop others in my household renting movies without my permission?
See all 14 articles
Rental and Billing 5
  • Why do I have to pay for some movies?
  • Why are some movies included in my Neon subscription also available to rent?
  • How do I view my purchase history?
  • How can I make sure others in my household can’t pay for movie rentals without my permission?
  • Is the same credit card used for my subscription and any movie rentals?
Troubleshooting 1
  • Why can’t I see Rental Movies on my Apple mobile / tablet or Apple TV?

Streaming & Playback

Getting started 1
  • Data Saver for Freeview
Audio Quality 2
  • Does Neon support 5.1 audio?
  • Why is there no sound?
Captions 5
  • What devices support closed captions?
  • How do I turn on closed captions on my Apple device?
  • Do movies come with subtitles or closed captions?
  • Subtitles / closed captioning on Neon
  • How do I turn on closed captions on my Andriod device?
Picture Quality 6
  • Why does Neon buffer?
  • What broadband speed do I need?
  • What kind of quality can you expect from Neon?
  • How do I improve my picture quality?
  • Data Saver on Android
See all 6 articles
Troubleshooting 19
  • Neon isn't working on my Android phone / tablet
  • I'm having trouble casting Neon to my big screen
  • Neon isn't working on my New Freeview Recorder or SmartVU X
  • I'm getting a message to say I'm not in New Zealand
  • Sorry, downloads are not supported on this device
See all 19 articles

Content

Enquiry 0
Downloads 8
  • How do I download selected content on Neon?
  • How much space does a downloaded movie take up?
  • What is Download & Go?
  • Which movies or TV shows can I download?
  • Which devices can I download to with Download & Go?
See all 8 articles
Watchlist 1
  • How to remove titles from your 'Continue Watching' row

About Neon

Policy 9
  • Making a Formal Complaint
  • Usage Rules
  • NEON PRIVACY POLICY
  • Neon Terms of Use
  • Changes to the Privacy Policy – January 2024
See all 9 articles
Getting Started 1
  • How do I sign up for Neon?
About Neon 5
  • Are movies included with my Neon subscription?
  • Have you taken any movies away from the existing Neon service to put them into the movie rental options?
  • Do I have to upgrade my Neon subscription to get movies?
  • How much does Neon cost?
  • MAX on Neon

NEON. POWERED BY SKY.

© NEON 2024
Privacy Policy
Terms of Use
FOLLOW Facebook icon Instagram icon