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My Account
Billing
12
Why have I been charged $1 when I signed up for a free trial?
I want to change my credit card, how do I do that?
How to see my plan and billing date?
Why do you need my credit card for a free trial?
How do I change my credit card details?
See all 12 articles
Change Plan
5
How do I resume my Neon subscription?
How do I cancel my Neon subscription?
How to add an Annual Subscription?
How do I change to an Annual Subscription?
How do I change from an Annual to a Monthly subscription?
Device Management
6
Why do I receive a message saying my device limit has been reached?
How many devices can I have registered on my Neon account?
How do I manage my devices?
Can different members of my household watch more than one show at the same time?
How many devices can I register with Neon?
See all 6 articles
Parental Controls
4
Classifications on Neon
What is the Kids' profile?
Setting up your Parental Controls
What is the Kids Area in Neon?
Account Details
6
What's my username?
Why do I need a PIN and what is it?
How do I update my email address?
How do I reset my password?
How do I manage my notifications on Neon?
See all 6 articles
Profiles
2
How to change the user profile on Apple TV
How to delete profiles?
Direct Carrier Billing (DCB)
1
I'm a Spark customer and forgot to cancel my account on time
Pricing and Packaging
2
Why can't I sign up?
What does Neon offer to Customers
Devices & Apps
Getting started
19
How to watch Neon on your Samsung Smart TV
How to watch Neon on your Sony Android TV
How do I watch Neon using my PlayStation®4?
How to watch Neon on your Panasonic Smart TV
How do I update Neon on my Samsung Smart TV?
See all 19 articles
Supported Devices
4
What devices can I watch Neon on?
Are there any restrictions for Download to Go?
What Apple devices does Neon support?
What Android devices does Neon support?
Movie Rentals
Getting Started
14
Do I need an active Neon subscription to rent movies?
How much do movies cost to rent?
How long do I have to watch my Movie Rental?
Can I download movie rentals?
How do I stop others in my household renting movies without my permission?
See all 14 articles
Rental and Billing
5
Why do I have to pay for some movies?
Why are some movies included in my Neon subscription also available to rent?
How do I view my purchase history?
How can I make sure others in my household can’t pay for movie rentals without my permission?
Is the same credit card used for my subscription and any movie rentals?
Troubleshooting
1
Why can’t I see Rental Movies on my Apple mobile / tablet or Apple TV?
Streaming & Playback
Getting started
1
Data Saver for Freeview
Audio Quality
2
Does Neon support 5.1 audio?
Why is there no sound?
Captions
5
What devices support closed captions?
How do I turn on closed captions on my Apple device?
Do movies come with subtitles or closed captions?
Subtitles / closed captioning on Neon
How do I turn on closed captions on my Andriod device?
Picture Quality
6
Why does Neon buffer?
What broadband speed do I need?
What kind of quality can you expect from Neon?
How do I improve my picture quality?
Data Saver on Android
See all 6 articles
Troubleshooting
18
Neon isn't working on my Android phone / tablet
I'm having trouble casting Neon to my big screen
Neon isn't working on my New Freeview Recorder or SmartVU X
I'm getting a message to say I'm not in New Zealand
Sorry, downloads are not supported on this device
See all 18 articles
Content
Enquiry
0
Downloads
8
How do I download selected content on Neon?
How much space does a downloaded movie take up?
What is Download & Go?
Which movies or TV shows can I download?
Which devices can I download to with Download & Go?
See all 8 articles
Watchlist
1
How to remove titles from your 'Continue Watching' row
About Neon
Policy
2
Broadcasting Standards
Usage Rules
Getting Started
2
How do I sign up for Neon?
I was on a Neon free trial, what happens to me?
About Neon
6
What is Neon?
Are movies included with my Neon subscription?
Have you taken any movies away from the existing Neon service to put them into the movie rental options?
Do I have to upgrade my Neon subscription to get movies?
I'm a Neon subscriber, will my old Neon settings still apply?
See all 6 articles
