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My Account
Billing
9
How to see my plan and billing date?
How do I change my credit card details?
What to do when your subscription is suspended
What kind of credit cards do you accept?
I've resumed my subscription, but I can't watch anything
See all 9 articles
Change Plan
4
How do I resume my Neon subscription?
How do I cancel my Neon subscription?
How do I add an Annual Plan?
How do I change my plan?
Device Management
6
Why do I receive a message saying my device limit has been reached?
How many devices can I have registered on my Neon account?
How do I manage my devices?
Can different members of my household watch more than one show at the same time?
How many devices can I register with Neon?
See all 6 articles
Parental Controls
4
Classifications on Neon
What is the Kids' profile?
Setting up your Parental Controls
What is the Kids Area in Neon?
Account Details
6
What's my username?
Why do I need a PIN and what is it?
How do I update my email address?
How do I reset my password?
How do I manage my notifications on Neon?
See all 6 articles
Profiles
2
How to change the user profile on Apple TV
How to delete profiles?
Direct Carrier Billing (DCB)
1
I'm a Spark customer and forgot to cancel my account on time
Pricing and Packaging
4
Why can't I sign up?
What does Neon offer to Customers
Price Changes on Neon from 1 April 2025
Ads on Neon
Devices & Apps
Getting started
18
How to watch Neon on your Samsung Smart TV
How to watch Neon on your Sony Android TV
How do I watch Neon using my PlayStation®?
How to watch Neon on your Panasonic Smart TV
How do I update Neon on my Samsung Smart TV?
See all 18 articles
Supported Devices
5
What devices can I watch Neon on?
Are there any restrictions for Download to Go?
What Apple devices does Neon support?
What Android devices does Neon support?
NEON app is no longer supported on these TV models
Movie Rentals
Getting Started
14
Do I need an active Neon subscription to rent movies?
How much do movies cost to rent?
How long do I have to watch my Movie Rental?
Can I download movie rentals?
How do I stop others in my household renting movies without my permission?
See all 14 articles
Rental and Billing
5
Why do I have to pay for some movies?
Why are some movies included in my Neon subscription also available to rent?
How do I view my purchase history?
How can I make sure others in my household can’t pay for movie rentals without my permission?
Is the same credit card used for my subscription and any movie rentals?
Troubleshooting
1
Why can’t I see Rental Movies on my Apple mobile / tablet or Apple TV?
Streaming & Playback
Getting started
1
Data Saver for Freeview
Audio Quality
2
Does Neon support 5.1 audio?
Why is there no sound?
Captions
5
What devices support closed captions?
How do I turn on closed captions on my Apple device?
Do movies come with subtitles or closed captions?
Subtitles / closed captioning on Neon
How do I turn on closed captions on my Andriod device?
Picture Quality
6
Why does Neon buffer?
What broadband speed do I need?
What kind of quality can you expect from Neon?
How do I improve my picture quality?
Data Saver on Android
See all 6 articles
Troubleshooting
19
Neon isn't working on my Android phone / tablet
I'm having trouble casting Neon to my big screen
Neon isn't working on my New Freeview Recorder or SmartVU X
I'm getting a message to say I'm not in New Zealand
Sorry, downloads are not supported on this device
See all 19 articles
Content
Enquiry
0
Downloads
8
How do I download selected content on Neon?
How much space does a downloaded movie take up?
What is Download & Go?
Which movies or TV shows can I download?
Which devices can I download to with Download & Go?
See all 8 articles
Watchlist
1
How to remove titles from your 'Continue Watching' row
About Neon
Policy
10
Making a Formal Complaint
Usage Rules
NEON PRIVACY POLICY
Neon Terms of Use
Changes to the Privacy Policy – January 2024
See all 10 articles
Getting Started
1
How do I sign up for Neon?
About Neon
5
Are movies included with my Neon subscription?
Have you taken any movies away from the existing Neon service to put them into the movie rental options?
Do I have to upgrade my Neon subscription to get movies?
How much does Neon cost?
MAX on Neon
