How can we help?
Enter your search term here...
How to watch Neon on your Samsung Smart TV
How to watch Neon on your Sony Android TV
How do I watch Neon using my PlayStation®4?
How to watch Neon on your Panasonic Smart TV
How do I update Neon on my Samsung Smart TV?
See all 20 articles
Why have I been charged $1 when I signed up for a free trial?
I want to change my credit card, how do I do that?
I cancelled my Neon subscription partway through my billing cycle and still have an active Lightbox subscription, what happens to me?
As a previous Lightbox standard customer what changes apply to me?
How to see my plan and billing date?
See all 18 articles
Do I need an active Neon subscription to rent movies?
How much do movies cost to rent?
How long do I have to watch my Movie Rental?
Can I download movie rentals?
How do I stop others in my household renting movies without my permission?
See all 14 articles
Streaming & Playback
Neon isn't working on my Android phone / tablet
I'm having trouble casting Neon to my big screen
Neon isn't working on my New Freeview Recorder or SmartVU X
I'm getting a message to say I'm not in New Zealand
Sorry, downloads are not supported on this device
See all 19 articles
Help by device
PC / Mac
Can't find what you are looking for?
Let us help you!
SUBMIT A TICKET