|
Help Centre
Home
Solutions
How can we help?
Enter your search term here...
Search
Getting started
How to watch Neon on your Samsung Smart TV
How to watch Neon on your Sony Android TV
How do I watch Neon using my PlayStation®?
How to watch Neon on your Panasonic Smart TV
How do I update Neon on my Samsung Smart TV?
See all 18 articles
My Account
Why have I been charged $1 when I signed up for a free trial?
How to see my plan and billing date?
Why do you need my credit card for a free trial?
How do I change my credit card details?
What to do when your subscription is suspended
See all 12 articles
Movie Rentals
Do I need an active Neon subscription to rent movies?
How much do movies cost to rent?
How long do I have to watch my Movie Rental?
Can I download movie rentals?
How do I stop others in my household renting movies without my permission?
See all 14 articles
Streaming & Playback
Neon isn't working on my Android phone / tablet
I'm having trouble casting Neon to my big screen
Neon isn't working on my New Freeview Recorder or SmartVU X
I'm getting a message to say I'm not in New Zealand
Sorry, downloads are not supported on this device
See all 18 articles
Help by device
Android
iOS
PC / Mac
tv
Apple TV
Big Screen
Chromecast
Can't find what you are looking for?
Let us help you!
SUBMIT A TICKET
