If you find your video is freezing or dropping out while you're trying to watch NEON, check your internet connection speed to make sure it's strong enough. How fast your internet speed needs to be will vary by device and NEON automatically adjusts the quality to fit your connection speed.
Check your internet connection speed and if you get a result lower than 8mbps, then it's likely your broadband speeds are too low to stream uninterrupted. To fix this up, contact your Internet Service Provider - they may have some suggestions to improve this.
If the broadband speed test shows a speed of greater than 8Mbps, try:
- Check what activity is happening on your home network
- If you're using other devices in the house which are downloading or using data, it can interfere with streaming services like NEON.
Connection speeds can be affected by the distance between your device and the router. If possible try sitting closer to the router or, if possible, connect your device directly to the router using Ethernet cable
If connected to the WiFi, the signal can weaken and cause you buffering or freezing issue
Still experiencing buffering after all of these tests? It would be best to contact your internet provider.