Sharing is caring – we get it! If you’ve given your login details to family or friends, check that they're not logged in and using it, as only two screens can be watched at once on a monthly Standard or Annual Plan, and only one screen on a monthly Basic Plan. If you're still getting the error message, try logging out and back in again. And if that still doesn't work, drop us a line via email or Live Chat.
It looks like more than two people are trying to watch Neon at the same time Print
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