Questions about the Neon price change Print

On 17 May we will be updating our Terms of Use so that we can offer annual subscriptions, see here for the Terms of Use that will apply to you from 17 May 2021.

What is the new price for a Neon subscription?
$15.99 per month. You can also choose to purchase an annual subscription ($159.99) and save 16% - that's $31.89 over 12 months compared to our monthly subscription price.

Why have prices gone up?
So that you can have even more great TV shows and movies to enjoy - like Mare of Easttown, Nomadland, Made for Love, Savage and Shrill - as well as a better user experience.

Is there a more affordable option?
Yes! You can subscribe to Neon’s annual subscription for just $159.99/annum – that’s a 16% discount compared to 12 months at the standard monthly price. You’ll be able to change to an annual subscription via My Account page from 17 May.

What has changed in the Terms of Use?
We will be updating our Terms of Use so that we can offer an annual subscription ($159.99/annum) to save 16% or $31.89 over 12 months compared to our monthly subscription price. See here for the Terms of Use that will apply to you from 17 May 2021.

No one notified me about this change!
All customers will receive information via email on 16 April and 17 May about this change.

How will I be billed after the price change?
You will continue to be billed by Neon (unless you choose to be billed by Spark, please see below). Your billing date will stay the same. Your primary payment method will remain the same.

I am on a free trial – will that still work after the price change?
Yes. The end date will be the same as the original free trial.

I use Neon with a promo code – will that still work after the price change?
Customers on Neon promos will still be eligible for their promo.

What if I have forgotten my password?
Same as always, go to the website, click “Log in” and follow the instructions to reset your password.

What happens to my registered devices, parental controls, settings and watchlists?
These will stay the same once the price increase comes into effect.

Where can I find my account information?
Log in, click on your profile image and select “My Account”.

Are movies included in my subscription?
Neon has an awesome selection of movies included in the subscription price. Some movies are available for an additional cost – these are called ‘movie rentals’.


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