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My Account
Billing
13
Why have I been charged $1 when I signed up for a free trial?
I want to change my credit card, how do I do that?
How to see my plan and billing date?
Why do you need my credit card for a free trial?
I had both a Neon and a Lightbox subscription, which credit card will now be used for my subscription?
See all 13 articles
Change Plan
5
How do I resume my Neon subscription?
How do I cancel my Neon subscription?
How to add an Annual Subscription?
How do I change to an Annual Subscription?
How do I change from an Annual to a Monthly subscription?
Device Management
7
Why do I receive a message saying my device limit has been reached?
How many devices can I have registered on my Neon account?
How do I manage my devices?
I had different devices registered for Neon and Lightbox, which ones are now available?
Can different members of my household watch more than one show at the same time?
See all 7 articles
Parental Controls
5
Classifications on Neon
What is the Kids' profile?
Setting up your Parental Controls
Will my previous parental control settings still apply?
What is the Kids Area in Neon?
Account Details
10
What's my username?
Why do I need a PIN and what is it?
How do I update my email address?
How do I log in to Neon if I previously had only a Lightbox subscription?
I have both a Lightbox and a Neon account, which password should I use when I first login to new Neon?
See all 10 articles
Profiles
2
How to change the user profile on Apple TV
How to delete profiles?
Direct Carrier Billing (DCB)
2
I'm a Spark customer and forgot to cancel my account on time
What's happening to my Spark subscription?
Pricing and Packaging
2
Why can't I sign up?
What does Neon offer to Customers
