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Billing
17
Why have I been charged $1 when I signed up for a free trial?
I want to change my credit card, how do I do that?
I cancelled my Neon subscription partway through my billing cycle and still have an active Lightbox subscription, what happens to me?
As a previous Lightbox standard customer what changes apply to me?
How to see my plan and billing date?
See all 17 articles
Change Plan
2
How do I resume my Neon subscription?
How do I cancel my Neon subscription?
Device Management
7
Why do I receive a message saying my device limit has been reached?
How many devices can I have registered on my Neon account?
How do I manage my devices?
I had different devices registered for Neon and Lightbox, which ones are now available?
Can different members of my household watch more than one show at the same time?
See all 7 articles
Parental Controls
5
Age ratings on Neon
What is the Kids' profile?
Setting up your Parental Controls
Will my previous parental control settings still apply?
What is the Kids Area in Neon?
Account Details
10
What's my username?
Why do I need a PIN and what is it?
How do I update my email address?
How do I log in to Neon if I previously had only a Lightbox subscription?
I had just a Lightbox subscription, what happens to me?
See all 10 articles
Profiles
2
How to change the user profile on Apple TV
How to delete profiles?
Direct Carrier Billing (DCB)
6
I had a Neon and a Lightbox subscription, but I use different email addresses for each, what will happen to me?
I previously had Lightbox as part of my broadband package with Spark, what is changing for me?
I'm a Spark customer and don't have a credit card on file with new Neon, what do I need to do?
What if I don't want to continue with new Neon now Spark are going to charge me?
I'm a Spark customer and forgot to cancel my account on time
See all 6 articles
Pricing and Packaging
3
Why can't I sign up?
I had a Lightbox Premium subscription, how much will I pay now?
I had a Lightbox Standard subscription, how much will I pay with new Neon?
