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My Account
Billing
13
Why have I been charged $1 when I signed up for a free trial?
I want to change my credit card, how do I do that?
How to see my plan and billing date?
Why do you need my credit card for a free trial?
I had both a Neon and a Lightbox subscription, which credit card will now be used for my subscription?
See all 13 articles
Change Plan
5
How do I resume my Neon subscription?
How do I cancel my Neon subscription?
How to add an Annual Subscription?
How do I change to an Annual Subscription?
How do I change from an Annual to a Monthly subscription?
Device Management
7
Why do I receive a message saying my device limit has been reached?
How many devices can I have registered on my Neon account?
How do I manage my devices?
I had different devices registered for Neon and Lightbox, which ones are now available?
Can different members of my household watch more than one show at the same time?
See all 7 articles
Parental Controls
5
Classifications on Neon
What is the Kids' profile?
Setting up your Parental Controls
Will my previous parental control settings still apply?
What is the Kids Area in Neon?
Account Details
9
What's my username?
Why do I need a PIN and what is it?
How do I update my email address?
How do I log in to Neon if I previously had only a Lightbox subscription?
I have both a Lightbox and a Neon account, which password should I use when I first login to new Neon?
See all 9 articles
Profiles
2
How to change the user profile on Apple TV
How to delete profiles?
Direct Carrier Billing (DCB)
2
I'm a Spark customer and forgot to cancel my account on time
What's happening to my Spark subscription?
Pricing and Packaging
2
Why can't I sign up?
What does Neon offer to Customers
