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My Account
Billing
11
Why have I been charged $1 when I signed up for a free trial?
How to see my plan and billing date?
Why do you need my credit card for a free trial?
How do I change my credit card details?
What to do when your subscription is suspended
See all 11 articles
Change Plan
5
How do I resume my Neon subscription?
How do I cancel my Neon subscription?
How to add an Annual Subscription?
How do I change to an Annual Subscription?
How do I change from an Annual to a Monthly subscription?
Device Management
6
Why do I receive a message saying my device limit has been reached?
How many devices can I have registered on my Neon account?
How do I manage my devices?
Can different members of my household watch more than one show at the same time?
How many devices can I register with Neon?
See all 6 articles
Parental Controls
4
Classifications on Neon
What is the Kids' profile?
Setting up your Parental Controls
What is the Kids Area in Neon?
Account Details
6
What's my username?
Why do I need a PIN and what is it?
How do I update my email address?
How do I reset my password?
How do I manage my notifications on Neon?
See all 6 articles
Profiles
2
How to change the user profile on Apple TV
How to delete profiles?
Direct Carrier Billing (DCB)
1
I'm a Spark customer and forgot to cancel my account on time
Pricing and Packaging
2
Why can't I sign up?
What does Neon offer to Customers
