We got you, just click here and follow the instructions.
You'll need to follow the prompts using a mobile or web browser, it can't be done through the Neon app.
Note: If you're using an Android device, you may be prompted to open the Neon app when you try to reset your password, choose to open in web.
To stop this from happening, click here.
If you don't receive the email, check your junk/spam mail inbox just in case it's gone there.
If you still can't find it, drop us a message and we'll sort you out.