How are Neon's prices changing in October 2025?
From 15 October 2025, the price of Neon's monthly Basic Plan is increasing to $14.99 per month. There will be no price change to our Standard or Annual Plans.
Why is the Basic plan price changing?
We know price changes can be frustrating, and we’ve worked hard to keep our Basic plan as affordable as possible. This is the first time we’ve adjusted the price since launching it, and the decision wasn’t made lightly.
As content costs continue to rise, this change helps us keep bringing you the shows and movies you love. Our goal is always to deliver the very best in entertainment—from global hits like Yellowstone and The Last of Us to blockbuster films and fresh new series.
Over the past year, we’ve added even more value to your subscription. We launched HBO Max on Neon, bringing thousands of hours of fan favourites and must-watch series like The White Lotus and The Pitt. We also deepened our partnership with the BBC, giving Neon subscribers access to even more premium British drama.
We’re committed to making sure your subscription continues to offer great entertainment at a fair price.
Will there be any changes to video ads on the Basic plan?
No - your viewing experience on the Basic plan will stay the same. While the price is changing, there are no changes to the frequency or format of video ads. You’ll continue to enjoy the same great content with the same ad experience you’re used to.
How do I change or cancel my plan?
You can change your Neon plan at any time by following these steps:
- Sign-in to your Neon account
- Under Manage Your Subscription select Change Plan
(Please note, you won't be able to see Change Plan if you already have upgraded and downgraded your plan once in the same billing period) - Choose the desired plan, then select Select [Type] Plan (e.g. "Select Annual Plan")
A plan upgrade takes effect immediately so you can enjoy all of the added features. Since Neon is a prepaid service, on upgrade you will be charged the difference between what you have already paid for your current month and the balance due for your new plan.
A plan downgrade with a lower price takes effect on your next billing date. You can continue to use the features of the higher plan until your next billing date.
For example, you can upgrade from Basic to Standard or from Standard to Annual in the same month. However, if you downgrade your plan, your downgrade will only take effect on your next billing date.
If you wish to cancel your plan, find out how here.
No one notified me about this change?
All Basic Plan customers were informed of the price change via email on 9 September 2025.
How will I be billed after the price change?
You will continue to be billed by Neon. Your billing date and primary payment method will remain the same.
I use Neon with a promo code - will that still work after the price change?
Same as always, go to the website, click “Log in” and follow the instructions to reset your password.
Where can I find my account information?
Log in, click on your profile image and select My Account.